Mail forwarding (sometimes called mail redirection) is the resending of mail from
a specified address to one nominated by a customer. When people move home, location
or have a mobile lifestyle, providers of such a service can either forward mail to
a particular address for a specific period of time or to one that changes as the
recipient changes location. Customers can also choose to have mail sent to a Post
Office (Post Restante service) for collection. Increasingly, users of auction sites
(such as e-Bay) who live in other countries other than UK, are using a mail forwarder
for their purchases.
Who are boatmail.co.uk ?
boatmail.co.uk was originally conceived as a specialist mail forwarding service for
continuously cruising narrowboats on the canals of England. As development of the
concept took place, this expanded to include all individuals who require mail forwarding
servicesfrom the UK to anywhere in the world. boatmail.co.uk has been formed from
a group of waterway enthusiasts who have work and have extensive management experience
from within the mail industry. The service has been designed for people who require
their mail on the move so we are able react to a changing delivery address.
Why should you selectboatmail.co.uk ?
boatmail.co.uk has over 40 years of experience of the mail industry. We can draw
on personal experiences from being senders of mail, suppliers and management of mail
services in such areas as customer interface, quality of delivery and customer service.
What period can I have my mail forwarded for ?
Mail can be forwarded for any length of time from as little as a one off item, for
a month or any continuous period to individual circumstances. We have annual and
monthly subscription services and Pay as you Go offering (see our fees page)
How often are items forwarded ?
Mail is forwarded as per the customer request - on receipt, weekly, monthly (last
day of the month) or at the customer request. Mail is normally delivered to us by
Royal Mail early in the day so customers requesting mail to be forwarded on receipt
normally have their mail forwarded on the same day. We are aware that other mail
forwarders do not achieve this. Mail is normally forwarded Monday to Friday. No forwardings
are made at weekends, Bank and Public holidays and when boatmail.co.uk closes for
holidays (customers are informed in advance of any outage)
How are items forwarded ?
Items are forwarded by Royal Mail 1st class post in the UK so can delivery can be
made to every address across the UK the next day and by Royal Mail Airmail services
across the world. Transit time to around is around a week to landing in the country
of delivery. We do not use other carriers. Customers using our mail scanning service
will have their items forwarded to the last advised e-mail address with the scanned
mail as an attachment (PDF) to the e-mail
What is the scanning/e-Delivery service ?
When we receive mail, we electronically scan the items and forward as a PDF attachment
as part of an e-mail to you. Therefore, wherever you are in the world and able to
receive/view e-mails, you can see any mail sent to you many days before physical
mail could be seen. We retain the scanned items for a month and then destroy (shredded).
If you require any of the scanned items to be forwarded to you, we can do this on
receipt of your instruction at cost.
What is the email2mail service ?
Wherever you are in the world, access to email will provide you with the ability
to compose a letter or greeting, forward to us electronically and we will print and
send on your behalf. Although the world is moving to communication by electronic
means, some people are not able to receive in this format and physical mail is still
regarded by some as more personal.
What are your fees ?
Our fees are based on what is reasonable for the service offered and are presented
to be simple, clear and easy to understand (entering ‘mail forwarding’ into one of
the popular search engines will show other service providers in the market) or we
have a provider comparison chart here. We have two membership fee based services
and one based on only the number of items forwarded. For all offerings, we have an
item charge so that every item handled incurs a cost. Full details of our current
mail forwarding fees can be found here.
How do I apply ?
The ‘Apply’section of the website has an application form which can be printed,
completed and sent to us for service to commence. An acknowledgement will be sent
on receipt of the form which will include full instructions on what is required for
the service to operate. Some companies will accept on line applications, however,
as mail security is a sensitive subject for individuals, we require each applicant
to sign to agree to have their mail forwarded to help prevent any fraudulent activity.
How long does it take to set up the service ?
Once we have received your application form (the application form can be completed,
scanned and sent by e-mail) and payment (we accept payment by credit or debit card
through PayPal , or can send you our bank details so you can transfer the money)
your mail forwarding service can begin. We expect to be able to commence service
on completion of the above and within 24 hours.
Unlike some other mail forwarding providers, we account for and hold in a separate
account any monies received from customers and only draw on this when required. If,
in the remote possibility that boatmail.co.uk ceases trading, all customers money
that has yet to be used for mail forwarding can therefore be refunded to customers.