Mail forwarding (sometimes called mail redirection) is the resending of mail from
a specified address to one nominated by a customer. When people move home, location
or have a travelling lifestyle, providers of such a service can either forward mail
to a particular address for a specific period of time or to one that changes as the
recipient changes location. Customers can also choose to have mail sent to a Post
Office (Post Restante service) for collection. Increasingly, users of auction sites
(such as e-Bay) who live in other countries other than UK, are using a mail forwarder
for their purchases.
Who are boatmail.co.uk ?
boatmail.co.uk was originally conceived as a specialist mail forwarding service for
continuously cruising narrowboats on the canals of England. As development of the
concept took place, this expanded to include all individuals who require mail forwarding
servicesfrom the UK to anywhere in the world. boatmail.co.uk has been formed from
a group of waterway enthusiasts who have worked and have extensive management experience
from within the mail industry. The service has been designed for people who require
their mail on the move so we are able react to a changing delivery address.
Why should you selectboatmail.co.uk ?
boatmail.co.uk has over 40 years of experience of the mail industry. We can draw
on personal experiences from being senders of mail, suppliers and management of mail
services in such areas as customer interface, quality of delivery and customer service.
What period can I have my mail forwarded for ?
Mail can be forwarded for any length of time from as little as a one off item, for
a month or any continuous period according to individual circumstances. We have annual
and monthly subscription services and Pay as you Go offering (see our fees page)
How often are items forwarded ?
Mail is forwarded as per the customer request - on receipt, weekly, monthly (last
working day of the month) or at the customer’s request. Mail is normally delivered
to us by Royal Mail early in the day so customers requesting mail to be forwarded
on receipt normally have their mail forwarded on the same day. We are aware that
other mail forwarders do not achieve this. Mail is normally forwarded Monday to Friday.
No mail is forwarded at weekends, Bank and Public holidays and when boatmail.co.uk
closes for holidays (customers are informed in advance of any outage)
How are items forwarded ?
Items are forwarded by Royal Mail 1st class post in the UK so delivery can be made
to every address across the UK the next day and by Royal Mail Airmail services or
ParcelForce across the world. Transit time is usually around a week tor the post
to arrive in the country of delivery. We can use other carriers (e.g. DHL, UPS etc)
by special request Customers using our mail scanning service will have their items
forwarded to the last advised e-mail address with the scanned mail as an attachment
(PDF) to the e-mail.
What is the scanning/e-Delivery service ?
When we receive mail, we electronically scan the items and forward as a PDF attachment
as part of an e-mail to you, therefore, wherever you are in the world you are able
to receive/view e-mails. You also receive the emails sent to you many days before
physical mail would arrive. We retain the scanned items for a month and then destroy
(shredded). If you require any of the scanned items to be forwarded to you, we can
do this on receipt of your instruction at cost.
What is the email2mail service ?
Wherever you are in the world, access to email will provide you with the ability
to compose a letter or greeting, forward to us electronically and we will print and
send on your behalf. Although the world is moving to communication by electronic
means, some people are not able to receive in this format and physical mail is still
regarded by some as more personal.
What are your fees ?
Our fees are based on what is reasonable for the service offered and are presented
to be simple, clear and easy to understand (entering ‘mail forwarding’ into one of
the popular search engines will show other service providers in the market) or we
have a provider comparison chart here. We have two membership fee based services
and one based on only the number of items forwarded. For all offerings, we have an
item charge so that every item handled incurs a cost. Full details of our current
mail forwarding fees can be found here.
How do I apply ?
The ‘Apply’section of the website has an application form which can be printed,
completed and sent to us for service to commence. An acknowledgement will be sent
on receipt of the form which will include full instructions on what is required for
the service to operate. Some companies will accept on-line applications, however,
as mail security is a sensitive subject for individuals, we require each applicant
to sign to agree to have their mail forwarded to help prevent any fraudulent activity.
How long does it take to set up the service ?
Once we have received your application form (which can be completed, scanned and
sent by e-mail) and payment (we accept payment via PayPal or bank transfer) your
mail forwarding service can begin. We aim to be able to commence service on completion
of the above within 24 hours.
Unlike some other mail forwarding providers, we account for the postage bonds separately
from other funds and only draw on this when required. If, in the remote possibility
that boatmail.co.uk ceases trading, all customers money that has yet to be used for
mail forwarding can therefore be refunded to customers.