When mail arrives at boatmail.co.uk, it is sorted according to customers’ chosen
services. (As per the application form).
boatmail.co.uk receives mail from a variety of sources, (e.g. Royal Mail, ParrcelForce,
For customers whose mail is not forwarded immediately, (e.g. Scan customers, weekly,
monthly forwarding, on request) it is securely stored.
Weekly post is despatched on a Thursday and monthly on or around the last working
day of the month.
Any item for scanning is opened, scanned, converted to PDF and sent as an e-mail
attachment the same day, (and can be password protected for added security). These
items are then held until the end of the calendar month following the scan, in case
you require the physical item, after which they are destroyed.
Mail that is physically forwarded is placed in a quality envelope, packet, or small
parcel box and sent to the customer’s advised address. All items are sent by Royal
Mail services overnight by 1st class mail (unless otherwise requested) and to worldwide
destinations (maximum weight 2kg). Express and ‘Signed For’ services can be provided
at an additional cost.
For all items forwarded, whether by physical mail or a scan(s) attached to an email,
the activity is shown on the customer’s account statement, a copy of which is sent
at the same time as every delivery so the status of the account is kept current and