boatmail.co.uk
The mail forwarding specialist
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Terms and conditions
The ‘boatmail.co.uk’ mail forwarding business will be conducted by the company and in accordance with these terms and conditions.
These terms and conditions also apply to the service provided by boatmail.co.uk for caravanmail.co.uk, motorhome.co.uk, mobileworker.org.uk, expatmailservices.co.uk, yachtmail.org.uk, mail2e-mail.co.uk, email2mail.org.uk and postofficebox.org.uk.
Description of service provided
We provide a mail forwarding service for personal and sole trading business customers (physical and electronic) to anywhere in the world (maximum weight - 2kg and size restrictions - no side longer than 60cm apply for packages to destinations outside the UK).
Contact
Contact with ‘boatmail.co.uk’ can be made in several ways:
: info@boatmail.co.uk
+: PO Box 6307 LEIGHTON BUZZARD LU7 4PW
(: 07984 215873
or via our website at www.boatmail.co.uk
Our preferred contact is by e-mail as we can normally provide a more rapid reply.
Note: we normally expect to respond to any contact within 48 hours. However, there may be times when this is not achievable. Holidays and other outages, when items will be unable to be forwarded, will be advised to customers in advance where possible.
General
These terms and conditions are subject to change without notice and the current terms and conditions are available on our website at www.boatmail.co.uk
Any reference to ‘we’, ‘us’, ‘our’, ‘boatmail.co.uk’, or ‘the company’ means boatmail.co.uk.
Any reference to client or customer means the person who has agreed to purchase the services of ‘boatmail.co.uk’.
Mail received and forwarded will generally be that which can be delivered to the PO Box number associated with the company and consequently only mail carried by Royal Mail. We do not accept mail from other carriers as any items they are unable to deliver normally necessitate a substantial journey (and cost) to collect the items. Where we have provided a street address for use by a customer, mail can be sent to this address for forwarding.
Mail received for scanning will be opened, all the contents scanned and forwarded in an e-mail as a PDF attachment to the last notified email address. After one month from the date of receipt, the the mail will be destroyed (shredded). If a customer wishes to have this mail forwarded to them, this will be at cost as shown on the fees page of www.boatmail.co.uk.
Any UK forwarding address provided by customer is to include a full postal address including postcode. Any forwarding address outside the UK is to include the ZIP/postal address code where available.
An application for mail forwarding for any number of people to the same forwarding address will attract one fee only. If any person requires mail to be forwarded to a different address, this will require a different account and will be charged separately.
Mail forwarded from ‘boatmail.co.uk’ to the UK will be carried by Royal Mail using first class post. We do not use other carriers.
Mail forwarded to customers based outside the UK will be forwarded by Royal Mail Airmail letter/small packet services (where appropriate) and are subject to posting restrictions applicable to the destination. Please note that these services do not have a tracking number. We only accept items/packages for forwarding up to 2kg in weight overseas with no single side longer than 60cm.
All mail/packets forwarded are sent at customers risk. Any loss, damage or delay will have to be investigated by the customer. We do not obtain a certificate of posting for any item
The mail forwarding address/email address can be changed at any time on advice (e-mail, text, phone call or by post will be accepted) quoting the relevant customer number/details.
If a customer wishes to cancel the service, this must be received in writing (e-mail is acceptable) detailing when this is required. Any mail received after this date will be returned to the sender endorsed ‘not known at this address’.
‘boatmail.co.uk’ reserves the right to refuse an application without further explanation. We also reserve the right to cancel service at any time and for any reason without discussion. Fees`may not be refunded dependant on the circumstances of each case.
Fees for services
All fees are to be paid for in advance. Details of current fees are available on the www.boatmail.co.uk website.
The charging structure is as follows:
- joining fee for our annual and monthly membership
- no membership fee for our ‘by item’ service
- administrative fee for each item forwarded
- scanning fee per A4 (or part) sheet of paper (one sheet of paper double sided counts as two scans)
- printing fee per A4 (or part) sheet of paper (one sheet of paper double sided counts as two pages)
- first class/airmail postage at cost (sending scans by email incurs no charge)
There is no set up, storage or packaging fee charged for enclosing and preparing items for posting.
A deposit/bond will be required to be provided by the customer to draw against for the item charge/postage/scanning/printing fee which will require funding when reaching £5. Customers will be advised of the current state of this deposit every time mail is forwarded by a statement of account. If the deposit is exhausted and not funded, customers will be contacted and mail will be returned to the sender 14 days after exhaustion of the funds. Subsequent non funding will result in the account closed and any mail returned to sender on arrival.
No charge is made for retaining mail that has been scanned. Any such mail will be stored for one month from date of scanning and then destroyed (shredded). Items will be forwarded to the customer on request at the appropriate fee plus postage.
A one off posting service for customers is also available subject to the same conditions. See fees page for details.
Any postage bond/item fee monies on hand when a customer account is closed will be refunded to the last notified address unless otherwise advised.
Payment terms
‘boatmail.co.uk’ accepts payment by:
- Credit or debit card via PAYPAL
- cheque
Please note we do not accept cash.
Full details can be found in the apply section of www.boatmail.co.uk
‘boatmail.co.uk’ accounts must always remain in credit otherwise the account will be deemed closed. When an account (deposit) is reduced to an advised level (£5), customers will be expected to provide funding. The amount of funding is a standard amount for the service provided and this is shown on the ‘boatmail.co.uk’ website (fees). Customers will be advised when this is required via their statement of account when receiving mail.
Security of Mail
As security of mail can be a sensitive issue, any request for forwarding of mail must be supported by a signature on our application form. For each adult whose mail will be forwarded, they need to agree by signature to this on the application form and be bound by the terms and conditions specified here.
‘boatmail.co.uk’ will take all reasonable steps to ensure customers mail remains secure whilst in our care. However, whilst mail is in transit, responsibility lies with the carrier. ‘boatmail.co.uk’ will not be held responsible for any loss, consequential loss or damage whilst mail is in transit.
All mail will be posted with Royal Mail on the dates advised to customers. Should any lost/damage/delay to the items/s claim be made by customers, this is the responsibility of the customer to progress with Royal Mail. We will not be responsible for mail once handed over to Royal Mail or for any non receipt claim.
In the event of any allegations of a crime or offence, ‘boatmail.co.uk’ will cooperate with any appropriate bodies that make a legitimate request for information.
If it becomes apparent to ‘boatmail.co.uk’ that any customer has used the service in connection with any unlawful activity, service will be ceased and all monies on hand may be returned to the customer (where appropriate) at the last notified address. Any further mail received will be endorsed ‘refused - return to sender’.
‘boatmail.co.uk’ reserves the right to refuse a service application without further explanation. We also reserve the right to cancel service at any time and for any reason and without discussion.
Complaints
Our aim is to provide excellent customer service in all aspects. If a customer has any issue that they are not completely satisfied with, contact should be made with ‘boatmail.co.uk’ as soon as possible so a satisfactory solution to both parties can be found.
boatmail.co.uk contact details:
+: PO Box 6307 LEIGHTON BUZZARD LU7 4PW
(: 07984 215873
website: www.boatmail.co.uk
© boatmail.co.uk 2010 Part of Bancroft Associates (canalandriversidepubs.co.uk, waterwaysdirectory.org.uk )
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